Your Account ID and 4-digit Passcode are how you identify yourself when you dial in by phone. Together they connect your call to your account, balance, and rates.
1
Where to find them
Settings → PasscodeBoth are shown on your dashboard under OPI Toll-Free IVR Line, and in Settings → Passcode. Your Account ID is fixed; your Passcode is a 4-digit code you can change anytime.
2
Set a custom passcode
Pick 4 digits- Go to Settings → Passcode and click Set Custom Passcode.
- Enter a 4-digit code you’ll remember, then click Save.
3
Generate a random one
Quick resetPrefer a random code? Click Regenerate Random and we’ll create a fresh 4-digit passcode instantly.
4
Using it on a call
By phoneTo reach an interpreter by phone:
- Call our toll-free number, 1-888-989-1022.
- Enter your Account ID and Passcode when prompted.
- Choose your language and you’ll be connected in seconds.
Your passcode isn’t globally unique — it only works together with your Account ID. Keep both private, and regenerate the passcode if you ever think it’s been shared too widely.
- Changing your passcode takes effect immediately for phone dial-in.
- The full phone walkthrough is in Call an interpreter by phone.