If something was charged in error or a call didn’t go as expected, you can request a refund from Settings → Refund request. We review every request and reply by email, usually within 1–2 business days.
Pick the transaction(s)
Last 90 daysOpen Settings → Refund request. Search by description, amount, or date, then check the transaction(s) you’d like refunded. Eligible items include purchases, auto-recharges, and call charges from the last 90 days.
Tell us why
Reason + details- Choose a Reason — wrong or incorrect charge, duplicate charge, service issue, poor call quality, or other.
- Add a short description (at least 10 characters) so we understand what happened.
- Optionally attach screenshots or documents (up to 5 files, 10MB each) that support your request.
Set the amount and submit
Full or partialThe Requested Amount defaults to the full value of the selected transactions — you can lower it to request a partial refund. Click Submit Refund Request.
Track your request
Status & repliesSubmitted requests appear on the same page with a status — Pending Review, Under Review, Approved, Partially Approved, or Denied. Open one to read our response and reply with more detail if needed.
- Each request gets a reference like DI-1234 for easy follow-up.
- You can request a partial amount — handy for a single charge within a larger purchase.
- Prefer to talk it through first? Contact support and we’ll help.