Your toll-free number is the phone line you call to reach an interpreter without a computer. The shared line is 1-888-989-1022, and some accounts have their own dedicated number.
- Shared number
- 1-888-989-1022
- Availability
- 24/7 — 96 languages
- Connection time
- Typically under 30 seconds
- Works for
- Audio (OPI) & Video (VRI) dial-in
1
Find your number
Settings → Toll-FreeOpen Settings → Toll-Free Number (or the Toll-Free page in the sidebar). You’ll see your dial-in number with a Copy Number button and a Call Now link.
2
How to connect
Account ID + Passcode- Dial your toll-free number from any phone.
- Enter your Account ID and Passcode when prompted.
- Select your language.
- You’re connected to an interpreter within seconds.
3
Dedicated numbers
For teamsA dedicated toll-free number is unique to your organization — handy for posting on signage, sharing with staff, or routing a department. If your account has one, it’s shown here and works exactly like the shared line. Want one? Contact support to request it.
- The phone line uses the same balance and rates as browser calls.
- Calls placed by phone show an IVR badge in your Call History.
- Full dial-in steps and language codes are in Call an interpreter by phone.