No computer handy? You can reach an interpreter from any phone by calling our toll-free line. You’ll need two things, both shown on your dashboard and in Settings → Passcode: your Account ID and your 4-digit Passcode.
- Toll-free number
- 1-888-989-1022
- What you’ll need
- Your Account ID + 4-digit Passcode
- Availability
- 24/7 — 96 languages
Dial the toll-free number
1-888-989-1022Call 1-888-989-1022 from any phone. (If your organization has its own dedicated toll-free number, dial that instead — it works the same way.) When prompted, enter your Account ID followed by your Passcode.
Choose your language
The menuAfter your details are accepted, the menu offers:
- Press 1 — connect to Spanish instantly.
- Press 2 — enter your language code followed by # for any other language.
- Press 3 — hear your account balance.
- Press 0 — reach a customer care representative.
Find your language code
For Press 2Each language has a short numeric IVR code. At the menu, press 2, enter the 3-digit code, then #. For example, Spanish is 035, French is 012, and Mandarin Chinese is 164.
You can always look yours up live on your dashboard — open the OPI Toll-Free IVR Line panel and expand Find your language IVR code to search by name or code. The full list is below for reference:
Connect to your interpreter
Under 30 secondsWe place you with a qualified interpreter — usually in under 30 seconds. Summarize what you’d like to accomplish and share any special instructions, then continue your conversation.
- The phone line uses the same balance and rates as browser calls — and calls placed this way show an IVR badge in your Call History.
- Your Passcode isn’t globally unique — it only works alongside your Account ID, so keep both private.
- Press 3 anytime at the menu to check your balance without placing a call.
- Want a memorable number for your team? You can request a dedicated toll-free number — see Your toll-free number.