Day Interpreting
Accessibility

Accessibility Statement

Day Translations, Inc. (d/b/a Day Interpreting) is committed to making our on-demand interpretation services usable by everyone, including people who use assistive technologies. This statement describes the accessibility standards we follow, the features we provide, known limitations, and how to reach us if you encounter a barrier.

Effective July 3, 2026

1. Our commitment

Day Interpreting exists to remove language barriers. We hold ourselves to the same standard when it comes to disability. We continually work to improve the accessibility of our customer portal, mobile applications, IVR phone service, and meeting-platform integrations so that people with disabilities have an equivalent experience to those without.

2. Standards we follow

We aim to conform to Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is the standard referenced by U.S. Section 508 and by most state and international accessibility regulations, including the Americans with Disabilities Act (ADA).

A detailed Voluntary Product Accessibility Template (VPAT) documenting our conformance against each WCAG 2.1 success criterion is available online. A Word version can be requested from interpreting@daytranslations.com.

3. Scope

This statement covers:

  • The Day Interpreting customer portal at app.dayinterpreting.com
  • The Day Interpreting mobile applications (iOS and Android)
  • Our toll-free IVR phone service
  • The Day Interpreting Zoom App
  • The Bridge Interpreter Webex Embedded App
  • The Day Interpreting app inside OpenAI ChatGPT
  • Our marketing website at dayinterpreting.com

Public help articles, sales pages, and this statement itself are included in scope.

4. Assistive technologies we aim to support

Our portal is built with the goal of being compatible with common assistive technologies, including:

  • Screen readers — JAWS (Windows), NVDA (Windows), VoiceOver (macOS, iOS), and TalkBack (Android)
  • Voice control — Voice Control (macOS, iOS) and Windows Speech Recognition
  • Screen magnifiers — ZoomText and the built-in magnifiers on Windows, macOS, iOS, and Android
  • Keyboard-only navigation — the portal can be used without a mouse or trackpad

The portal is designed to work in current versions of Chrome, Edge, Safari, and Firefox on desktop, and Safari and Chrome on mobile. If you encounter a barrier with your specific browser + assistive-technology combination, please tell us.

5. Accessibility features we provide

5.1 Interpreter services for deaf and hard-of-hearing users

  • American Sign Language (ASL) interpreters are available through our Video Remote Interpreting (VRI) service.
  • Video calls display the interpreter alongside your own video so signing remains visible throughout the call.
  • Text-based support tickets and email support as an alternative to phone-based support.

5.2 Portal and mobile app

  • Semantic HTML landmarks (banner, main, complementary, footer) so screen reader users can navigate by region.
  • Keyboard focus indicators visible on every interactive element.
  • Modal dialogs trap focus and return focus to the trigger element on close.
  • Form fields include associated labels and error messages that are announced by screen readers.
  • Icons that convey meaning (mute, hang up, add participant) have text alternatives.
  • Color is never the sole means of conveying information; status changes also use text, icons, or shape.
  • Text can be resized up to 200% in the browser without loss of content or functionality.
  • Layouts reflow on narrow viewports and remain operable at 320 CSS pixels wide.

5.3 IVR phone service

  • All spoken prompts are also selectable via touch-tone digits; no prompt requires speech recognition.
  • Manual language-code entry (“Press 2”) is available in addition to the “Press 1 for Spanish” shortcut, so users who cannot speak or whose speech is not recognized can still reach an interpreter.

5.4 Meeting-platform integrations

  • Our Zoom App, Webex Embedded App, and ChatGPT app run inside those platforms' interfaces and inherit each host platform's built-in accessibility features, including screen-reader support, keyboard navigation, and high-contrast modes.

6. Known limitations

We are actively working to close the following known accessibility gaps. If any of these affect you, please contact us so we can prioritize a workaround or a fix.

  • Video call captions — real-time captioning of interpreter audio is not currently available inside our VRI interface. Deaf and hard-of-hearing users are served by our ASL interpreter pool instead.
  • Ops (admin) console — the internal administrative interface at app.dayinterpreting.com/ops has not been evaluated to WCAG 2.1 AA. It is not customer-facing.
  • Third-party content — some portions of the experience rely on third-party services (Boostlingo interpreter SDK, Twilio Voice SDK, Stripe payment element). We monitor these partners' accessibility conformance and report issues upstream when we find them.

7. Ongoing improvement

Accessibility is not a one-time project. We continue to improve the accessibility of our services and will update this statement whenever material changes are made. If you spot something we have missed, please tell us — Section 8 explains how to reach us.

8. Feedback and contact

We welcome your feedback on the accessibility of Day Interpreting. If you encounter a barrier, please tell us — your report helps us prioritize fixes.

  • Email — interpreting@daytranslations.com
  • Phone — 1-888-989-1022 (toll-free, 24/7). Ask the agent to be transferred to accessibility support.
  • Support portal — sign in to your account and submit a ticket at app.dayinterpreting.com/portal/support. Please mark the ticket “Accessibility” in the subject line.

Please include, if you can: the URL or screen where the issue occurred, the assistive technology and browser you were using, and a short description of what you were trying to do. We aim to respond within two business days.

9. Company details

Day Translations, Inc. (d/b/a Day Interpreting)
1177 Avenue of the Americas, 5th Floor
New York, NY 10036
United States